Refund Policy
PHONELICIOUS:
At PHONELICIOUS, customer satisfaction remains our utmost priority. We understand that occasionally, a purchase may not meet your expectations. Therefore, we are pleased to offer a transparent and hassle-free refund policy.
Eligibility for Refund:
-
Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer support team within 30 days of receiving your order. We will provide instructions on returning the item for a full refund or replacement.
-
Incorrect Item Received: In the rare event that you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be shipped to you or provide a full refund upon return of the incorrect item.
-
Change of Mind: If you have a change of mind regarding your purchase, we accept returns within 30 days from the date of delivery. The item must be in its original condition, unused, and in its original packaging. Please note that return shipping costs are the responsibility of the customer.
How to Initiate a Refund:
Contact our customer support team at support@phonelicious.com within the specified time frame, mentioning your order number and the reason for the refund. Our team will guide you through the return process and provide instructions on how to return the item. Once we receive and inspect the returned item, we will process the refund within 30 business days.
Exclusions:
Please note that certain items, such as [specific exclusions, if any], are not eligible for a refund unless they are damaged or defective.
Contact Us:
If you have any questions or concerns regarding our refund policy, please feel free to contact us at support@phonelicious.com.
Thank you for choosing PHONELICIOUS. We greatly appreciate your trust in us.
PHONELICIOUS Team